30 Day Satisfaction Trial & Guarantee
- If for any reason you are not satisfied with your purchase, it may be returned to us within 30 days of your delivery for a full refund.
- When returning your Xtreme Plunge Chiller & Tub for the reason above, all associated charges, transportation or courier costs will be the responsibility of the customer. The goods will need to be returned fully packaged and in new or like new condition to be entitled to a refund.
- Should the unit be damaged or not fit for re-sale, it will be returned to the sender.
Cancelled Orders and Refund
- Full refunds including shipping costs will be available for all goods with major faults/defects as per Consumer Law.
- If a purchase order is cancelled prior to dispatch a full refund can be made. Once products are shipped, cancellations are treated as returns as described below.
- All returns and associated charges will be the responsibility of the customer unless there are major faults and defects. The goods will need to be returned fully packaged and in new or like new condition to be entitled to a refund.
- Refunds are exclusive of transportation and installation or handling charges. You will be liable for all delivery costs incurred.